5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of ongoing excellent management processes.
Security guard companies are unlike any vendor a home manager usually hires. If you hire a painter, then you are able to see whether they do their jobs by looking at the walls. However, when you hire a security guard company, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your defenses. In the majority of cases they likely are, but it’s important to employ a method of verification and quality management to make sure that issues associated with the deficiency of doing these jobs do not begin to occur.
In this guide we’ll discuss five (5) easy steps to enhancing your safety guard service and attaining what you imagine as your ideal construction security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified amount of training before they can begin working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being provided by your security provider and ask yourself does it seem adequate.
It is also your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to screen whether the protector is a good fit for your property is to conduct a short”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from this shield and it provides you an opportunity to request a different shield if you feel it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his delegated property isn’t as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Can it occur at your property?
• How long is each new officer trained?
• How long does the security company double bank? (Double banks is the process of experiencing a seasoned guard working in precisely the same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the answer to every one of the questions and make certain they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to work in your property.
Protect supervision is one of the more important factors of very good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their job isn’t important and they begin to find themselves as less of a region of the security group. When guards do not feel like part of your group it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the 2 methods of distant supervision that prove most successful are: Officer Tour Tracking Systems
If your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your property. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in frequently with the safety guard provider provides a method of making certain each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is also an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out exactly what is happening with your safety as you aren’t there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure they know their jobs. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If so, your audit is sure to develop issues with your existing security guard company.